Complaints about the service
We endeavour to deliver the best service possible to our landlords and students, however we recognise there may be times where you feel that you have not got what you have hoped for from our service. If you are unhappy with any aspect of our service, please click here to view our complaints policy and procedure and contact a member of our team.
LSH Housing Rights Advice Service cannot guarantee to provide casework support to all clients. If you are not a student of the University of Liverpool, Liverpool John Moores University, Liverpool Hope University, Liverpool Institute of Performing Arts or Liverpool School of Tropical Medicine, then the level of support available may be limited.
LSH Housing Rights Advice Service may also have to stop advising you if:
- A conflict of interest with a client that has been advised previously is discovered (a client may request a copy of the LSH Housing Rights, Conflict of Interest Policy).
- The LSH Housing Rights Advice Service considers little likelihood of further progress or further benefit.
- The client fails to comply with what is expected (please see above).